For some oversize products (not all), we offer FREE shipping on orders. In US and European countries, we normally use UPS, DHL, and other fast delivery companies locally. But some areas like APO, FPO & DPO Addresses in USA cannot be fulfilled.
For standard-size products, we offer FREE shipping on orders as well. And it's shpped mainly via economy delivery like ePacket, USPS, etc.
In most cases, customs duties are borne by the seller.
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days via fast delivery, and 15 -30 days via economy delivery. Please consider any holidays that might impact delivery times.
At Sunphio, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Sunphio is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org.